| Category | Common Issue | Solution | Video |
|---|---|---|---|
| Pre Rinse Faucet | Hose clogging | 1. Turn off the water supply; remove the hose and filter washer; 2. Flush the inside of the hose and filter washer with high-pressure water. |
TG1 |
| Low water flow | 1. Remove the aerator. 2. Inspect the aerator for debris and clean it if clogged. |
TG2 | |
| Spray head clogging | 1. Remove the V-shaped spray nozzle from the spray valve. 2. Use water pressure to flush out the spray plate, then remove the inner and outer O-rings. 3. Clean the V-shaped nozzle. 4. Descale the spray plate by soaking it in a solution of baking soda, white vinegar, and water. Heat until boiling, then let it cool for 10 minutes. / Use a metal needle tool to clear blockages. |
TG3 | |
| Leakage at connection points | 1. Remove the leaking connection point. 2. Check whether the O-ring is damaged, then replace the O-ring and tighten the fitting. |
TG4 | |
| Loose body | Check if the locking nut or screws are loose and tighten them if necessary. | TG5 | |
| Stuck handle | 1.Shut off angle valve and remove switch cover. 2. Inspect for debris, clean it, and apply lubricant. |
TG6 | |
| Sensor Faucet | Sensor failure (no response or indicator light off) | 1. Disconnect the faucet from the battery pack. 2. Replace the batteries (for battery-powered models) or check the connection of the AC power adapter. 3. Wipe the infrared sensor window with a soft cloth. 4. Replace the solenoid valve core. |
TG7 |
| Continuous water flow or incomplete shutoff | Replace the solenoid valve core. | TG8 | |
| Low water flow | 1. Remove the solenoid valve core and check the inlet filter for debris; clean it if necessary. 2. Remove the aerator; clean it if clogged. 3. Check the water supply line for deformation or blockage. |
TG9 | |
| Metering Faucet | No water flow or abnormal delay time after pressing | 1. Remove the push-button valve. 2. Replace the push-button valve. 3. Remove the aerator to inspect for blockages and clean if necessary. |
TG10 |
| Failure to auto shutoff | Replace the valve core. | TG11 | |
| Standard Faucet | No water flow | Check if all water supply valves are fully open. | TG12 |
|
General Maintenance: 1.Regular Cleaning: Monthly cleaning of sensor windows, mechanical press parts and filters to prevent scale and debris buildup. |
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